Riverdeep and JDL Partner to Provide Schools
Real-time Network Support
San Francisco, Calif. and the National Education Computing Conference (NECC), San Diego, Calif. – July 6, 2006 – Helping schools and districts meet both their business and technology requirements and optimize the performance of instructional applications is the impetus behind a new strategic alliance announced today by Riverdeep.
Riverdeep and JDL Technologies have partnered to introduce proactive technical support services to enhance every district’s in-network real-time visibility on the availability, performance and usage of Riverdeep’s learning systems.
“Through this partnership with JDL, Riverdeep will be able to provide our education customers with the support services they need to deploy and run our award-winning education solutions,” said Gail Elizabeth Pierson, Riverdeep’s chief education officer. “JDL’s proactive alerting and remote trouble-shooting services helps ensure the high performance and usability of the Riverdeep Learning Village® instructional portal and the Riverdeep Learning Management System™.”
Riverdeep and JDL will work with school customers to more quickly detect, report and resolve any problems associated with the deployment and use of Riverdeep’s products.
“The proactive nature of these services and ready availability of data means that locating and resolving issues of end-user access to Riverdeep applications may even precede their awareness of a problem,” said Paul Del Prete, JDL’s vice president of Technical Services. “ JDL is pleased to apply its IT best practices processes for service level management of Riverdeep applications in K-12.”
“We are sure that both our new and existing customers will appreciate the immediate benefits that come with an upgrade to proactive technical support services powered by JDL as a logical addition to Riverdeep’s education solutions package,” adds Pierson. “It only makes sense for schools to optimize the investment they make in their technology.”
About Riverdeep
Riverdeep Inc., A Limited Liability Company, with offices in San Francisco, California, Cedar Rapids, Iowa, Dublin (Ireland) and Manchester (United Kingdom) is a leading publisher of interactive products focusing on education and personal productivity for the consumer and school markets. Riverdeep's rich portfolio of interactive award-winning products feature such well-known brands as the Destination Success® solution, which includes Destination Math® and Destination Reading®; The Print Shop®; Reader Rabbit® and Kid Pix®. For more information, call toll free 888-242-6747 or visit www.riverdeep.net.
All ™ and © 2006 Riverdeep Interactive Learning Limited, and its licensors. All rights reserved. All other trademarks are the property of their respective owners.
For further information contact:
Patty Sendelbach
Hill and Knowlton for Riverdeep
713-752-1900
psendelbach@hillandknowlton.com
Jessica Lindl
VP Marketing, Riverdeep
415-659-2021
jlindl@riverdeep.net